If this is an IP Change request -- please let us know for which store or if for your home .
Please enter the new IP Address with the "." (dots) between the numbers. Example: 188.8.131.52
Please tell us in much detail what you last did before you ran into the problem? If this is for an IP Change - simply put IP Change or New IP or something like that -- short & quick.
Please be as specific as possible. Basically, tell us what steps we need to take to create the bug, what you expected to happen and what actually happened. And list any Error Code given.
This is required.
Can you access the internet? surf the web i.e. www.msn.com